Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") describes how jili5 ("jili5," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of individuals ("you," "your," or "Player") who access or use the jili5 online gaming platform available at https://jili5.app (the "Platform").

This Policy applies to all personal data collected through the Platform, including data collected during account registration, gameplay, financial transactions, customer support interactions, and any other use of jili5 services. It applies to all players accessing jili5 from the Philippines, including those in Manila, Cebu, Davao, Quezon City, Makati, and all other areas of the archipelago.

By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.

This Policy should be read together with our Terms & Conditions, which govern your use of the jili5 Platform.

2. Data Controller Information

jili5 acts as the data controller for personal information collected through the Platform. As data controller, jili5 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection laws, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

If you have any questions, concerns, or requests regarding the processing of your personal data, you may contact our Data Protection Officer using the contact details provided in Section 13 of this Policy.

3. Information We Collect

3.1 Information You Provide Directly

When you register for a jili5 account or use our services, we collect the following categories of personal information that you provide directly to us:

• Identity Information: Full legal name, date of birth, gender, and nationality;
• Contact Information: Email address, mobile phone number, and residential address;
• Account Credentials: Username and encrypted password;
• Identity Verification Documents: Government-issued ID (e.g., PhilSys ID, passport, driver's license), selfie photographs, and proof of address documents submitted during KYC verification;
• Financial Information: GCash account number, PayMaya account details, bank account information (BPI, BDO, Metrobank, or other banks), and transaction history;
• Communications: Messages sent to our customer support team via live chat or email.

3.2 Information Collected Automatically

When you access and use the Platform, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, and device identifiers;
• Log Data: IP address, access timestamps, pages visited, game sessions played, and referring URLs;
• Location Data: General geographic location derived from your IP address;
• Gameplay Data: Game history, wager amounts, win/loss records, session duration, and bonus usage.

3.3 Information from Third Parties

We may receive personal information about you from third-party sources, including:

• Payment processors (GCash, PayMaya, BPI, BDO, Metrobank) for transaction verification;
• Identity verification service providers for KYC compliance;
• Fraud prevention and anti-money laundering screening services;
• Publicly available sources for compliance and due diligence purposes.

3.4 Summary of Data Categories

4. How We Use Your Information

jili5 uses the personal information we collect for the following purposes:

4.1 Account Management & Service Delivery

We use your personal data to create and manage your jili5 account, verify your identity and age (21+ requirement), process deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers, provide access to games and betting services, and deliver customer support and respond to your inquiries.

4.2 Security & Fraud Prevention

We process your data to detect, investigate, and prevent fraudulent transactions, unauthorized account access, money laundering, and other illegal activities. This includes monitoring gameplay patterns, transaction histories, and login activity to protect both you and the integrity of the jili5 platform.

4.3 Legal & Regulatory Compliance

jili5 is required by applicable Philippine law and gaming regulations to collect and retain certain personal data for compliance purposes, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and reporting obligations to relevant regulatory authorities.

4.4 Responsible Gaming

We use gameplay and account data to monitor for signs of problem gambling behavior, enforce deposit limits and self-exclusion requests, and provide responsible gaming interventions where appropriate. This processing is carried out in the interest of player welfare and regulatory compliance.

4.5 Platform Improvement

We analyze aggregated and anonymized usage data to understand how players interact with the jili5 platform, identify technical issues, improve game performance, and develop new features and services tailored to the needs of Filipino players.

4.6 Marketing & Promotions

With your consent, we may use your contact information to send you promotional offers, bonus notifications, and updates about new games and features on jili5. You may withdraw your consent and opt out of marketing communications at any time through your account settings or by contacting our support team.

5. Legal Basis for Processing

jili5 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 and applicable regulations:

• Contractual Necessity: Processing required to perform our contract with you, including account management, game access, and payment processing;
• Legal Obligation: Processing required to comply with applicable laws and regulations, including AML, KYC, and gaming regulatory requirements;
• Legitimate Interests: Processing carried out for jili5's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and freedoms;
• Consent: Processing based on your freely given, specific, and informed consent, particularly for marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

6.1 Service Providers

jili5 may share your personal data with trusted third-party service providers who assist us in operating the Platform and delivering our services. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws. Categories of service providers include:

• Payment processors and e-wallet providers (GCash, PayMaya, BPI, BDO, Metrobank);
• Identity verification and KYC service providers;
• Fraud detection and AML screening services;
• Cloud hosting and data storage providers;
• Customer support platform providers;
• Analytics and platform performance monitoring services.

6.2 Regulatory & Legal Disclosure

jili5 may disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies where required by applicable Philippine law, court order, or regulatory directive. Such disclosures will be made only to the extent necessary to comply with the relevant legal obligation.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of jili5's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that may result.

6.4 No Sale of Personal Data

jili5 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Any sharing of data is limited to what is necessary for the purposes described in this Policy.

7. Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit the jili5 Platform. They help us recognize your device, remember your preferences, keep your session active, and understand how you use our services. We also use similar technologies such as web beacons and local storage for comparable purposes.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including maintaining your login session and processing transactions. These cannot be disabled.
• Performance & Analytics Cookies: Help us understand how players navigate the Platform, which pages are most visited, and where technical errors occur. Data collected is aggregated and anonymized.
• Functional Cookies: Remember your preferences such as language settings, display options, and game history to provide a more personalized experience.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only placed with your consent.

7.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jili5 Platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

8. Data Retention

jili5 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a period of five (5) years following account closure, in compliance with applicable AML and gaming regulatory requirements;
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations;
• KYC Documents: Retained for five (5) years following the end of the business relationship, or longer if required by law;
• Customer Support Records: Retained for two (2) years from the date of the last interaction;
• Marketing Data: Retained until you withdraw consent or opt out of marketing communications.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with jili5's data disposal procedures.

9. Data Security

jili5 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and jili5 servers is encrypted using industry-standard SSL/TLS protocols;
• Encrypted Data Storage: Sensitive personal and financial data is stored in encrypted form on secure servers;
• Access Controls: Access to personal data is restricted to authorized jili5 personnel on a strict need-to-know basis;
• Two-Factor Authentication: Available for player accounts to provide an additional layer of login security;
• Regular Security Audits: jili5 conducts regular security assessments and penetration testing to identify and address vulnerabilities;
• Incident Response: jili5 maintains a data breach response plan and will notify affected players and relevant authorities in the event of a significant data breach, as required by applicable law.

While jili5 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your jili5 account credentials and should notify us immediately if you suspect unauthorized access to your account.

10. Your Rights

Under the Philippine Data Privacy Act of 2012 and applicable regulations, you have the following rights with respect to your personal data held by jili5:

• Right to Be Informed: The right to be informed about how your personal data is collected, used, and processed, as described in this Policy;
• Right of Access: The right to request a copy of the personal data jili5 holds about you and information about how it is processed;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data held by jili5;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to applicable legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 13. We will respond to your request within thirty (30) days of receipt. We may need to verify your identity before processing your request.

11. Children's Privacy

The jili5 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. jili5 does not knowingly collect personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered on the jili5 Platform, please contact our support team immediately so that we can investigate and take appropriate action.

jili5 employs age verification procedures during the registration process and reserves the right to request documentary proof of age at any time to enforce this restriction.

12. Changes to This Policy

jili5 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify registered players by email or by posting a prominent notice on the Platform at least seven (7) days before the changes take effect, where practicable.

The "Last Updated" date at the top of this Policy indicates when the most recent changes were made. We encourage you to review this Policy periodically to stay informed about how jili5 protects your personal information. Your continued use of the Platform following the effective date of any changes constitutes your acceptance of the revised Policy.

Previous versions of this Privacy Policy are available upon request by contacting our support team.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by jili5, please contact our Data Protection Officer through the following channel:

• Email: [email protected]
• Live Chat: Available 24/7 via the jili5 Platform
• Response Time: We aim to respond to all privacy-related inquiries within 30 days

Our support team is available in both English and Filipino and serves players across the Philippines, including Manila, Cebu, Davao, Quezon City, and Makati.

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the independent authority responsible for enforcing the Data Privacy Act of 2012.

This Privacy Policy was last updated on May 7, 2026. Previous versions are available upon request.